GENERAL TERMS AND CONDITIONS OF SALES/USE
1. Identification of the Publisher
NRV Store, a micro-enterprise headquartered at 303 rue du Grand Champs, 63210 Olby, France.
SIRET: 89056570800017
Email: contact@nrv-store.com
Website: www.nrv-store.com
2. Scope of Application
2.1 These General Terms and Conditions of Sale/Use (GTC/GTU) govern all relationships between NRV Store and its Customers, as well as the terms of use of the website. They apply to any order placed on the website, excluding any other conditions. Placing an order implies full and unconditional acceptance of these GTC/GTU by the Customer.
Each of the following terms is defined as follows:
“NRV” or “NRV Store”
“The User”: any individual visiting the Website
“The Customer”: any individual visiting and making a purchase on the Website for personal use
“The Website”: the website www.nrv-store.com and its pages
“The Carrier”: the service provider responsible for delivering parcels – La Poste or local carrier and Mondial Relay
2.2 Enforceability of the GTC/GTU
These GTC apply exclusively and supersede any other conditions, including those applicable for in-store sales or through other distribution and marketing channels.
These GTC are accessible at any time on the website and shall prevail over any other document unless otherwise expressly agreed in writing by NRV.
NRV reserves the right to adapt or modify these GTC at any time. Such modifications are enforceable against the Customer from the moment they are published online and cannot apply to transactions concluded earlier.
Every order placed on the Website is governed by the GTC in force at the time the order is confirmed. Thus, only the GTC valid at the time of concluding the contract are enforceable against the Customer.
2.3 Acceptance of the GTC/GTU
Before concluding the sales contract, the Customer acknowledges having read, understood, and accepted these General Terms and Conditions of Sale by checking the box “I have read and accept the terms” when placing their order.
The User accessing the Website agrees to comply with these general conditions as well as the terms of use included herein.
2.4 Capacity
The User and/or the Customer declares that they have the legal capacity to enter into this Contract, i.e., be of legal age and not be under guardianship or curatorship or have express authorization from their legal guardians.
2.5 Purpose
The Customer declares that they are purchasing NRV products solely for personal use and not for commercial purposes, including resale.
To ensure product availability for all customers, particularly during promotional offers, NRV reserves the right to refuse to fulfill any order deemed abnormal, particularly with regard to quantities typically ordered by an average consumer.
3. Products and Conformity
3.1 The products offered for sale are described and presented with the utmost accuracy. However, photographs, drawings, videos, or other product presentations (excluding essential product characteristics) are indicative only: colors and shapes may differ from reality. This also applies to designs, logos, their size, and placement due to technical constraints related to screens and manufacturing processes. As such, NRV shall not be held liable for these differences.
3.2 All products are subject to stock availability. If an item becomes unavailable after the order has been confirmed, NRV Store will inform the Customer via email initially, followed by phone contact if there is no response within 30 days, and propose an appropriate solution (refund or replacement).
4. Orders and Order Tracking
4.1 Steps of the Order
Placing an order implies acceptance of the prices and descriptions of the products available on the website.
The steps of the order process are as follows: Cart validation, Customer identification, Order summary and validation by the Customer, Order validation by NRV, Order preparation, and Handover to the carrier (La Poste and local carrier or Mondial Relay).
To track their order, the Customer will receive a tracking number via email from the carrier.
The Customer’s invoice is available directly on the Website under the “My Account” section accessible from the homepage and is sent via email. Attention: The Customer must retain their invoice as it is the only document accepted in the event of an exchange or refund.
4.2 Order Tracking
At any time, the Customer who has placed an order can obtain information about their order’s status:
For order tracking until dispatch: on the Website under the “My Orders” section in “My Account”;
For shipment tracking: using the tracking number sent by email from the carrier.
4.3 Customer Responsibility
The Customer is responsible for the accuracy of the information provided when placing the order. Any errors leading to the return of the order to NRV Store will require the Customer to pay additional shipping fees for reshipment.
4.4 NRV Store reserves the right to refuse any order in the event of an existing dispute with the Customer or fraudulent behavior.
5. Prices
5.1 Prices are displayed in euros, inclusive of all taxes (VAT), in accordance with the micro-enterprise regime.
5.2 Shipping fees are specified during the order validation process and may vary depending on the delivery method and destination.
5.3 NRV Store reserves the right to modify prices at any time but undertakes to apply the rates in effect at the time the order is confirmed.
6. Payment
6.1 Payments are made via credit card through a secure system or via PayPal. NRV Store uses encryption protocols to protect Customers’ banking data. To ensure payment security, the Website uses the Stripe® secure payment service.
Providing the Customer’s card number online and the final validation of the order serves as proof of the order’s integrity and the sums owed in execution of said order. Payment is debited from the Customer’s account by NRV within a few days and corresponds to the products that will be delivered.
6.2 Banking information is not stored by NRV Store. In the event of a payment issue, the Customer is invited to contact their bank or NRV Store.
6.3 Any attempted fraud will be reported to the appropriate authorities and result in the cancellation of the order in question.
6.4 NRV reserves the right to refuse delivery or honor an order from a Customer who has not fully or partially settled a previous order. In the event of a payment default occurring after merchandise delivery, NRV will send the Customer an immediate payment request and reserves the right to assign its receivable or be represented by any third party of its choice. NRV reserves the right to pursue criminal charges for theft in the event of payment default.
6.5 Users are reminded that forging or falsifying a payment or withdrawal card, knowingly using a counterfeit or falsified card, or attempting to do so is punishable by up to 7 years in prison and a €750,000 fine. (See Article L163-3 and following of the French Monetary and Financial Code).
7. Delivery
7.1 Orders are delivered to the Customer securely by postal services within a maximum of 60 calendar days for stock products and 90 calendar days for orders containing pre-order products, except in cases of force majeure or unforeseeable events beyond NRV Store’s control, and subject to stock availability during promotional events like sales.
7.2 Delivery times commence from the date the order is validated. In the event of extended delivery delays, the Customer must promptly notify NRV Store through the contact form available on the website. If the maximum delivery time is exceeded, the Customer may cancel their order and receive a refund for any amounts paid, provided they have not yet received their order. Delivery times are indicative and may vary.
7.3 Transfer of Risk
Once the order is handed over to the carrier, as visible via the tracking information sent to the Customer by email from the carrier, NRV Store assumes no responsibility for delays, losses, theft, or damages occurring after the parcel is in the carrier’s possession. The Customer must contact the carrier directly in case of any issues to file a claim. The Customer is also responsible for monitoring the tracking information provided by the carrier.
7.4 The Customer is responsible for the accuracy of the delivery information provided. Any errors resulting in the return of the order to NRV Store will require the Customer to pay additional shipping fees for reshipment.
7.5 A tracking number is provided for every order so that the Customer can monitor the delivery status of their parcel.
8. Returns and Exchanges
8.1 Right of Withdrawal
In accordance with Articles L221-18 and following of the French Consumer Code, the Customer has a period of 14 calendar days from the receipt of their order to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those necessary for returning the products.
8.2 Exercising the Right of Withdrawal
To exercise this right, the Customer must inform NRV Store of their decision to withdraw before the expiration of the 14-day period. This notification can be made via:
– Email: contact@nrv-store.com
– Postal mail: NRV Store, 303 rue du Grand Champ, 63210 Olby, France
The Customer must provide their full name, order number, and the details of the items they wish to withdraw.
8.3 Product Returns
The Customer must return the relevant products within 14 days of notifying their decision to withdraw. Products should be sent to the following address:
NRV Store, 303 rue du Grand Champ, 63210 Olby, France.
Products must be returned in their original condition, including all accessories, tags, and packaging. Any product that has been worn, damaged, or is incomplete will not be eligible for a refund. Return shipping costs are borne by the Customer unless the return is due to a fault attributable to NRV Store (e.g., defective or incorrect product).
8.4 Exchanges
If, upon receipt of the package, the Customer decides to exchange one or more products (subject to stock availability), they must notify NRV Store following the steps outlined in 8.2 and return the product(s) to the specified address. After receipt and verification of the returned product(s), which must be complete and in their original condition (see 8.3), NRV Store will proceed with sending the new product(s) of equal value to the returned item(s) or issue a refund (see 8.5). Shipping costs for the initial order will not be refunded to the Customer. Refunds will be processed using the original payment method unless otherwise requested by the Customer.
8.5 Refunds
After receiving and verifying the returned products, NRV Store will refund the amounts paid by the Customer, excluding the delivery fees paid during the initial order and the return shipping costs. The refund will be processed using the original payment method unless otherwise requested by the Customer, within 14 days of receiving and verifying the returned products.
9. Warranty and After-Sales Service
9.1 Legal Warranty
All products sold by NRV Store are covered by the legal warranty of conformity provided under Articles L217-4 and following of the French Consumer Code, as well as the warranty against hidden defects defined by Articles 1641 and following of the French Civil Code.
9.2 Implementation of the Warranty
In the event of a lack of conformity or a hidden defect, the Customer has a period of two years from the discovery of the issue to contact NRV Store. Defective products may be exchanged, repaired, or refunded at the Customer’s choice.
9.3 Exclusion of Warranty
The warranty does not cover damages resulting from improper use, inadequate maintenance, or normal wear and tear of the product.
10. Intellectual Property
NRV owns the rights to the texts, overall design, animated or non-animated images, graphics, and sounds, as well as all content on the Website.
In accordance with Article L122-4 of the French Intellectual Property Code, any full or partial representation or reproduction of the content, by any means, without NRV’s consent is unlawful. This includes translation, adaptation, transformation, arrangement, or reproduction by any means.
Violation of Article L122-4 of the French Intellectual Property Code constitutes infringement under Article L335-2 of the same code, which is a criminal offense punishable by three years in prison and a fine of €300,000. If committed as part of an organized group, penalties are increased to five years in prison and a fine of €500,000.
The NRV trademarks and logos displayed on the Website are registered trademarks. Reproducing, imitating, using, altering, removing, or modifying a registered trademark constitutes infringement and is punishable by three years in prison and a fine of €300,000.
No provision of these General Terms and Conditions of Sale and Use may be interpreted as granting the User any rights whatsoever to elements protected by intellectual property law, which NRV may own or have the exclusive right to use.
A User with a personal website who wishes to place a link directly to the homepage of the Website for personal use must first obtain express written permission from NRV. Such a link cannot be considered an implicit agreement.
In any case, any link, even tacitly authorized, must be removed upon simple request from NRV.
11. Promotions and Sales
NRV Store regularly offers promotions and special deals, including during sales periods defined by applicable regulations. These offers are valid while stocks last and for the duration indicated on the website. Discounts cannot be combined with other promotions or discount codes unless explicitly stated otherwise.
Items on promotion or sale are subject to the same guarantees and withdrawal rights as other products, unless otherwise specified in the offer. NRV Store reserves the right to modify or discontinue any ongoing promotion, provided that this does not affect orders already validated by the Customer. Items on sale or promotion are available while stocks last, and NRV Store does not guarantee their availability.
12. Cookies Used
This “Cookies Used” section aims to inform the Customer and User about how browsing data collected during visits to [www.nrv-store.com](http://www.nrv-store.com) and its linked pages from any terminal (e.g., computers, tablets, smartphones) are handled.
12.1 What is a Cookie?
A cookie is information stored on the Customer’s or User’s hard drive by the server of the website they visit. This file is sent to the Customer’s or User’s computer, phone, or other device. It contains several pieces of data, including:
– The name of the server that deposited it;
– A randomly generated unique identifier to identify the user session;
– An expiration date.
This information is stored on the Customer’s or User’s device in a simple text file that a server can access to read and save information.
12.2 Types of Cookies Used
The primary function of cookies is technical and aims to enhance the browsing experience, perform statistics, save information related to the cart and its validation, as well as login credentials to the Customer’s account (if accepted by the Customer or User). To do so, the website [www.nrv-store.com](http://www.nrv-store.com) uses “internal” and “third-party” cookies. Except for cookies strictly necessary for the Website’s operation, all cookies are used only after obtaining the Customer’s or User’s consent by continuing to browse the Website.
– Strictly Necessary Cookies: These cookies are essential for the proper functioning of [www.nrv-store.com](http://www.nrv-store.com). They are vital for basic services and functions, such as remembering items in the cart.
– Performance Cookies: These cookies collect anonymous information about the Customer’s or User’s navigation on the Website, which is combined with data from other users to improve functionality and optimize it. Any problems encountered can thus be resolved. These cookies allow NRV to enhance navigation and perform analytics.
– Functional Cookies: These cookies store choices made by the Customer or User on the Website, such as language, country, search preferences, delivery settings, and recently viewed items. This personalization enhances navigation and aligns with the Customer’s or User’s interests and prior choices.
– Advertising Cookies: These third-party cookies collect information about the Customer’s or User’s online searches to deliver targeted advertisements. They remember the websites visited and shopping habits.
– Social Media Cookies: These cookies may be activated and enable interaction via social media (e.g., sharing, liking). When a page contains such a button, a direct connection is established with the social network, and information may be transmitted based on their requirements.
12.3 Use of Cookies for Non-Financial Data
No information related to payment card details is stored in cookies. No third-party disclosures are made for offers or services unrelated to the NRV brand without user consent.
12.4 Who Receives the Information Stored in Cookies?
Information stored in cookies on our Website is intended for NRV.
12.5 Cookie Retention Period
Data collected via cookies are retained for six months.
12.6 Sharing the Device with Others
If the Customer’s or User’s device is used by multiple people, NRV cannot guarantee that services and advertisements delivered to the device match the Customer’s or User’s usage rather than another user of the device. Therefore, sharing the device and configuring browser cookie settings is the Customer’s or User’s responsibility.
12.7 Configuring Cookies on the Device
Besides the ability to manage cookies via the “COOKIE MANAGEMENT” button, cookies can be configured directly on the device. Deleting cookies may disrupt navigation, the purchase process, account login, and features that simplify navigation and shopping. In such cases, NRV cannot be held responsible for any Website malfunctions.
Examples of browser-specific cookie management:
– Internet Explorer™: Open Tools, select Internet Options, click Privacy, and choose the desired level.
– Firefox™: Open Tools, select Options, click Privacy, and choose desired settings.
– Chrome™: Open the configuration menu, select Settings, click Advanced Settings, then Content Settings, and choose desired options.
– Safari™: Select Safari > Preferences, click Security, then Show Cookies, and select desired options.
13. Liability
NRV Store disclaims any liability for direct or indirect damage resulting from the use of the Website or products sold, within the limits permitted by law. For example, NRV Store shall not be liable for losses or damages resulting from improper product use, mishandling, or failure of the user’s computer systems during online purchases. In the event of delays or non-delivery caused by the carrier, NRV Store will cooperate with the carrier to find a solution, but ultimate responsibility lies with the carrier.
14. Governing Law and Disputes
These General Terms and Conditions of Sale and Use are governed by French law. However, if the Customer resides in a European Union member state other than France, the law of the Customer’s domicile may apply if it provides greater protection than French law. In case of a dispute, the Customer may, if they wish and meet the defined conditions, seek mediation from a mediator whose contact details will be provided by NRV. Examples of accessible mediators include:
– FEVAD E-commerce Mediator: [www.mediateurfevad.fr](http://www.mediateurfevad.fr)
– Paris Center for Mediation and Arbitration (CMAP): [www.cmap.fr](http://www.cmap.fr)
– Business Mediator: [mediateur-des-entreprises.fr](http://www.mediateur-des-entreprises.fr)
Recourse to mediation is valid only if:
– The Customer first attempted to resolve the dispute directly with NRV via a written complaint;
– The Customer’s request is not manifestly unfounded or abusive;
– The dispute has not already been examined by another mediator or court.